feat(zoho-desk): expand help desk operations by waleedlatif1 · Pull Request #9205 · simstudioai/sim

waleedlatif1 · 2026-10-18T22:49:33Z

Summary

Expand Zoho Desk from 10 to 30 operations: create and search tickets, send email replies, manage contacts and accounts, inspect departments and agents, and edit or delete comments.
Fill in existing ticket/comment inputs and nested response metadata, align canvas and agent fields, and isolate resource edits, lookup IDs, read options and internal comments from later actions.
Align OAuth scopes with the endpoint reference and regenerate integration docs and catalogs, including Self Client setup guidance.

Type of Change

New feature
Bug fix

Testing

Validated all 30 operations against the official Zoho Desk reference and OpenAPI definitions; no live API calls.
Local lint, all workspace type checks, audit suite, block registry, and 30/30 canvas checks.
Eighteen request/response, agent configuration, and operation-transition boundary regressions, with pre-fix negative checks executed in CI. The full test suite runs in CI only; the updated head is awaiting CI.

Checklist

Code follows project style guidelines
Self-reviewed my changes
Tests added/updated and passing (new tests pass the test-audit authoring gate)
No new warnings introduced
I confirm that I have read and agree to the terms outlined in the Contributor License Agreement (CLA)

vercel · 2026-10-18T22:49:39Z

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1 Skipped Deployment

Project	Deployment	Actions	Updated
docs	Skipped		Oct 19, 2026 12:51am UTC

waleedlatif1 · 2026-10-18T22:49:47Z

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waleedlatif1 · 2026-10-18T22:49:48Z

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All reported issues were addressed across 45 files

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greptile-apps · 2026-10-18T22:56:59Z

Confidence Score: 5/5

[Medium impact] The changes since the last review appear safe to merge.

Summary

Expands Zoho Desk from 10 to 30 operations.

Zoho Desk workflows can create, search, move, and reply to tickets.
Zoho Desk workflows can manage contacts and accounts.
Zoho Desk workflows can look up departments and agents.
Zoho Desk workflows can read, edit, and delete ticket comments.
Zoho Desk tools share clearer request, response, and connection setup.

The previous threads are all unnumbered. Their reported problems are addressed by the current controls and mappings. No new actionable issue was established. Tests and live Zoho requests were not run during this review.

Diagram

%%{init: {'theme': 'neutral'}}%%
flowchart LR
  A[Workflow controls] --> C[Operation-specific inputs]
  B[Agent arguments] --> C
  C --> D[Zoho Desk tool]
  D --> E[Zoho Desk API]
  E --> F[Shared response readers]
  F --> G[Workflow outputs]

_{Reviews (13) · Last reviewed commit: "fix(zoho-desk): serialize account revenu..." · Reviewed by Greptile}

waleedlatif1 · 2026-10-18T23:02:11Z

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All reported issues were addressed across 45 files

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waleedlatif1 · 2026-10-18T23:07:52Z

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All reported issues were addressed across 45 files

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waleedlatif1 · 2026-10-18T23:17:07Z

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No issues found across 45 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

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waleedlatif1 · 2026-10-18T23:23:31Z

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cubic-dev-ai · 2026-10-18T23:23:37Z

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No issues found across 45 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

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waleedlatif1 · 2026-10-19T00:33:57Z

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No issues found across 46 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

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waleedlatif1 · 2026-10-19T00:38:38Z

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cubic-dev-ai · 2026-10-19T00:38:45Z

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cubic-dev-ai

No issues found across 46 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

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waleedlatif1 · 2026-10-19T00:41:57Z

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cubic-dev-ai · 2026-10-19T00:42:04Z

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All reported issues were addressed across 46 files

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waleedlatif1 · 2026-10-19T00:51:58Z

@greptile

waleedlatif1 · 2026-10-19T00:51:59Z

@cubic-dev-ai review this PR

cubic-dev-ai · 2026-10-19T00:52:05Z

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@waleedlatif1 I have started the AI code review. It will take a few minutes to complete.

cubic-dev-ai

No issues found across 46 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

_{You've manually re-run cubic several times on this PR. Each manual re-review checks the full PR again and counts toward your usage quota. To preserve your usage limits, we recommend letting cubic automatically review new commits.

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cubic-dev-ai Bot reviewed Oct 18, 2026

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Comment thread apps/sim/tools/zoho_desk/list_accounts.ts Outdated

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waleedlatif1 force-pushed the codex/zoho-desk-api-coverage branch from e9447dc to 1367bff Compare October 18, 2026 23:23

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test(zoho-desk): cover resource and option transitions

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fix(zoho-desk): retain target ID in transition regression

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Comment thread apps/sim/tools/zoho_desk/agent-input.test.ts

fix(zoho-desk): isolate resource fields and action options

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fix(zoho-desk): serialize account revenue as decimal text

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waleedlatif1 merged commit 5187677 into staging Oct 19, 2026
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waleedlatif1 deleted the codex/zoho-desk-api-coverage branch October 19, 2026 03:21

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Summary

Type of Change

Testing

Checklist

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Confidence Score: 5/5

Summary

Diagram

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